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Shopping Aisles |
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Candles
Colour Changing Candles
LED Battery
Operated Candles
Scented Candles
Tea lights & Nightlights
Pillar Candles
Organic Candles
Novelty Candles
Votive Candles
Floating Candles
Gel Candles
Spell Candles
Outdoor Candles
Incense
Incense Sticks, Cones and Coils
Ash catchers, Incense and Cone Holders
Oil Burners
Fragrance Oils and Simmering Salts etc.
Potpourri
Aromatherapy Products
Aromatherapy Oils
Aromatherapy Candles
Luxury Bath Products
Candle Holders
Tea light Holders
Votive holders
Candlesticks and candle holders
Candle Accessories
Crystals & Magnets
Shop by Price
Under a Fiver
Gifts £5 - £10
Gifts £10 - £15
Gifts £15 - £20
Terms and Conditions
About Us
Candlewicks are completely dedicated to your total satisfaction. If you
have any suggestions, queries or comments, please email us at
info@candlewicks.co.uk or phone/fax us on 01582 758612
Making A Purchase
It is easy to make a purchase. Just browse our website, click on the
"Add to Basket" button. You can change quantities on the checkout page.
All payments are through PayPal, of which you do not require an account
with them to purchase through our website. All prices quoted are pounds sterling.
You may of course, send a cheque or postal order; either of which must
be cashed through our bank prior to delivery of goods ordered.
PLEASE NOTE: All items are subject to availability. Candlewicks shall
NOT be obliged to supply goods at the stated price in the case of errors
or omissions. Similarly, mistakes caused by any calculation errors
within the system shall not oblige us to supply at the price shown on
your printed receipt. No contract shall exist until the order is
accepted by us as evidenced by, and to the extent of, amount paid.
Shipping & Handling
We have a standard rate of £3.75 for each order delivered to mainland
England or Wales & £4.75 for each order to mainland Scotland (excluding
Scottish Highlands)
DELIVERIES OUTSIDE MAINLAND UNITED KINGDOM, BRITISH ISLANDS ANDS
SCOTTISH HIGHLANDS
We very much regret that we will have to charge slightly more for all
other UK and foreign deliveries. THE CHARGES SHOWN WHEN ORDERING ON-LINE
WILL NEED TO BE ADJUSTED UPWARDS. Unless we hear from you within 24
hours we will despatch the order & deduct the revised and advised
carriage charge from your credit card.
Delivery Schedule
All goods are despatched by a National Carrier or post. Estimated
delivery times are 3 to 8 working days from order confirmation. We will
send an email confirming your order has been sent and you should receive
your order within 48 hours of receiving the email. If you have not
received your order within three working days of the email please let us
know. Also please let us know if you have not heard from us or received
your order within 2 weeks of placing your order. Email addresses given
are not always accurate and emails we send can bounce back without our
noticing. It is essential that you notify us if you have not received
your orders - as otherwise we cannot claim on our insurance if it has
gone astray. We cannot offer refunds on orders that do not turn up
unless we have been notified within 1 week of your placing the order
that this is the case
We regret we cannot accept responsibility for the delays that do
occasionally occur when using carriers. All parcels will require a
signature on receipt. An address must be supplied where the parcel can
be signed for. Should delivery be attempted when you are not at home our
carrier will leave a card. You can then telephone them & arrange a time
for delivery. If you are not in the second time the carrier tries to
deliver you will be left a card & asked to pick up the parcel yourself
from the depot. Smaller parcels, which may be sent by Royal Mail, will
have to be picked up from the Post Office if you are not in. If you ask
for the parcel to be left without signature for example 'in the porch' -
we regret we cannot refund deliveries, which our carriers say have been
delivered, but which have gone astray.
If you fail to pick up the order you will be charged for the full cost
of the carriage to us and the cost of returning the package to us.
Saturday & overnight deliveries can be arranged at extra cost - please
email for details.
Tax
The customer shall be responsible for paying any additional import tax
or customs duty, should these apply.
Privacy Policy
Candlewicks do not disclose buyers’ information to third parties.
Cookies are used on this shopping site, but only to keep track of the
contents of your shopping cart once you have selected an item. Data
collected by this site is used to:
a. Take and fulfil customer orders
b. Only disclose information to third parties for goods delivery
purposes
c. Administer and enhance the site and service
Returns Policy
NON-ARRIVAL of goods.
In the event that your order does not arrive within 14 days of your
placing the order you must let us know. Please allow 8 working days for
delivery.
SHORTAGES & BREAKAGES must be notified within 3 working days of receipt
of your order.
UNWANTED GOODS.
In accordance with your statutory rights we will accept back any goods
you are not happy with as long as we are notified within 3 working days
of the delivery of the order and they are received back at our warehouse
in perfect condition. You are responsible for your own shipping costs
when returning items to us. For your own protection, we advise you to
use recorded post when you return goods. When we receive the goods back
in perfect condition. we will refund you for the cost of the goods and
our normal carriage costs. If the goods returned are not in perfect
condition the Company reserves the right to charge a re-stocking fee.
The liability of the return of the goods rests with the customer. We
cannot accept the return of any personalised goods.
HANDLING CHARGE
Where a special delivery charge has been agreed, for example for
overseas delivery, overnight delivery, deliveries to British islands and
Scottish Highlands, we reserve the right to impose a handling charge on
unwanted goods, never to exceed the original cost of shipping the goods
to you.
The company accepts no responsibility for any consequential loss caused
to the buyer for any other person arising directly or indirectly out of
any failure to meet any estimated delivery date.
Contacting Us
Email:
info@candlewicks.co.uk
:
Candlewicks
Phone/Fax: 01582 758612